Technical Support - Ascension Technology Corporation

Technical Support Center	Resources	Request Help
Optimize Tracker Performance	Troubleshooting Guide	Downloads

GETTING ASSISTANCE

Contact Our Tech Support Engineer:

Rick Bunning at support@ascension-tech.com

If you have repairs or upgrades please fill out the form Ascension Technology RMA Request. Upon receipt, Ascension will assign you a RMA number.

DOWNLOAD CENTER - ASCENSION FTP SITE

Visit our FTP site to download the following:

Drivers MATLAB, LabVIEW, Linux, MAC OS X are now available! CLICK HERE

• Product Manual

• Software and drivers

Additional files, as well as all files on this page, can also be viewed and downloaded directly from
ftp://ftp.ascension-tech.com/

FREE INFORMATION AND MORE SOFTWARE

Technical Support Documents
Title	Purpose	When To Use	Click Here
Differences Between the Angle Align and Reference Frame Commands	Explains when to use these commands and the results the commands have on the tracker's output data.	When the sensor or transmitter reference frames need to be changed. Applies to all trackers	Click here to download
Optimizing Tracker Performance	Steps you can take to minimize metallic distortion and environmental noise	Read before set-up; implement if you notice a problem	more info
Troubleshooting Tracker Problems	Help you troubleshoot a set-up or operational problem	Tracker not performing as specified	more info
3rd Party Software and Hardware Support	Listing and links to visualization and graphical software programs that support Ascension trackers	Learn which applications software programs support Ascension trackers	more info
Interface Software & Windows Drivers	Simplify integration of tracker with your applications. Includes commented source code	Interfacing the tracker with your applications software	Download Windows driver. Applies to 3D Guidance, Flock of Bird, miniBIRD, pcBIRD and MotionSTAR.

TRACKING 3D WORLDS
Call: 802-893-6657 or 800-321-6596 (inside USA only)
email:

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