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      Home > Technical Support Center


GETTING ASSISTANCE

Contact our Tech Support Engineer

• Matthew Tenny (802) 893-6657 ext. 14 (After hours, please email or leave voice mail message.)

Email:

Fax: 802-893-6659

Web: www.ascension-tech.com

DOWNLOAD CENTER - ASCENSION FTP SITE

Visit our FTP site to download the following:

• Updated drivers

• Product Manual

• Software and drivers

Additional Files, as well as all files on this page, can also be viewed and downloaded directly from
ftp://ftp.ascension-tech.com/

FREE INFORMATION AND MORE SOFTWARE

Product Manual Rev Software Package
Readme
3D Guidance driveBay Rev C Rev B
3D Guidance medSAFE Rev E Rev D
3D Guidance trakSTAR Rev C Rev B
3D Navigator    
Class B Flock Rev A Rev
Flock of Birds Rev B Rev
Hy-BIRD Tracker Rev Rev
laserBIRD 2 Rev D Rev
microBIRD Rev A Rev
miniBIRD Rev B Rev
MotionSTAR (Tethered Model)    
MotionSTAR Wireless LITE    
pciBIRD D Single Sensor System
2 Sensor System
Synced System
reACTOR 2 B Rev
Spacepad A Rev

Technical Support Documents
Title Purpose When To Use Click Here
Optimizing Tracker Performance Steps you can take to minimize metallic distortion and environmental noise Read before set-up; implement if you notice a problem more info
Troubleshooting Tracker Problems Help you troubleshoot a set-up or operational problem Tracker not performing as specified more info
What to Do Before Your MoCap System Arrives Tips for a Successful Installation of: ReActor2, MotionSTAR, and MotionSTAR Wireless Before Placing Your Order

MotionSTARs

3rd Party Software and Hardware Support Listing and links to visualization and graphical software programs that support Ascension trackers Learn which applications software programs support Ascension trackers more info
Interface Software & Windows Drivers

Simplify integration of tracker with your applications.

Includes commented source code

Interfacing the tracker with your applications software
Download Windows driver.
Applies to 3D Guidance, Flock of Bird, miniBIRD, Nest of Bird, pcBIRD and MotionSTAR.
FasTrak Emulator Special Firmware for our trackers that lets you switch to an Ascension tracker without rewriting you driver code. When you are running a Fastrak but want to upgrade to an Ascension tracker with less conductive metal distortion of measurements.
Emulator works with:
• Flock of Birds
• Nest of Birds
• MotionSTAR Wired
• pcBIRD
Download manual
 

      TRACKING 3D WORLDS
Call: 802-893-6657 or 800-321-6596 (inside USA only)
email: