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Technical Support Center Resources Request Help
Optimize Tracker Performance Troubleshooting Guide Downloads
 

GETTING ASSISTANCE

Contact Our Tech Support Engineer

Please send all tech support requests to support@ascension-tech.com.  Please provide your name, the name of your organization and your contact information and an engineer will contact you as soon as possible.

DOWNLOAD CENTER - ASCENSION FTP SITE

Visit our FTP site to download the following:

Updated drivers MATLAB, LabVIEW, Linux, MAC OS X are now available! CLICK HERE

• Product Manual

• Software and drivers

Additional Files, as well as all files on this page, can also be viewed and downloaded directly from
ftp://ftp.ascension-tech.com/

FREE INFORMATION AND MORE SOFTWARE

Product Manual Rev Software Package
Readme
3D Guidance driveBay Rev C Rev B
3D Guidance medSAFE Rev F6 Rev F
3D Guidance trakSTAR Rev D Rev D
3D Navigator    
Class B Flock Rev A Rev
Flock of Birds Rev C Rev
Hy-BIRD Tracker A A
laserBIRD 2 Rev D
miniBIRD Rev B Rev
MotionSTAR (Tethered Model)    
pciBIRD Rev D Single Sensor System
2 Sensor System
Synced System
SpacePad Rev A Rev

Technical Support Documents
Title Purpose When To Use Click Here

Differences Between the
Angle Align and
Reference Frame Commands

Explains when to use these commands and the results the commands have on the tracker's output data.

When the sensor or transmitter reference frames need to be changed. Applies to all trackers Click here to download
Optimizing Tracker Performance Steps you can take to minimize metallic distortion and environmental noise Read before set-up; implement if you notice a problem more info
Troubleshooting Tracker Problems Help you troubleshoot a set-up or operational problem Tracker not performing as specified more info
What to Do Before Your MoCap System Arrives Tips for a Successful Installation of: ReActor2, MotionSTAR, and MotionSTAR Wireless Before Placing Your Order

MotionSTARs
3rd Party Software and Hardware Support Listing and links to visualization and graphical software programs that support Ascension trackers Learn which applications software programs support Ascension trackers more info
Interface Software & Windows Drivers

Simplify integration of tracker with your applications.

Includes commented source code

 Interfacing the tracker with your applications software
Download Windows driver.
Applies to 3D Guidance, Flock of Bird, miniBIRD, pcBIRD and MotionSTAR.
 

      TRACKING 3D WORLDS
Call: 802-893-6657 or 800-321-6596 (inside USA only)
email:

 
 
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